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Terms & Conditions

First Leads Generation Inc. ("Company," "we," "us," "our")

Effective date: November 20, 2025

These Terms & Conditions ("Agreement") govern access to and use of the FirstLeads.ai website, software, data feeds, and related services (collectively, the "Services"). By creating an account, purchasing a subscription, or otherwise using the Services, you ("Subscriber," "you," "your") agree to this Agreement.

If you do not agree, do not use the Services.

1. Definitions

  • Software: The FirstLeads.ai web application, APIs, data feeds, dashboards, and any associated documentation.
  • Company Leads / Contact Data: Incident, property, and contact information delivered by the Services, including personally identifiable information ("PII").
  • Subscription / Plan / Tier: A paid plan that dictates features, regions, timing, credit allotments, rate limits, and other entitlements.
  • Skip-Trace Credits ("Credits"): Units that permit performing skip-trace lookups through the Services.
  • Billing Cycle: The recurring period (e.g., monthly) for Subscription charges.
  • Authorized User: Your employees or contractors permitted to access your account under your Subscription.

2. Eligibility; Account Registration; Geographic Limitations

2.1 Eligibility

You must be at least 18, form a binding contract, and not be barred from receiving services under applicable law. You are responsible for all activity that occurs under your account.

2.2 Geographic Limitations

The Services are designed for use in the United States and primarily provide fire incident data from U.S.-based fire departments. Key limitations:

  • Fire incident data covers approximately 1,182 U.S. fire departments only
  • Skip trace data is limited to U.S. property records
  • Phone numbers provided are U.S. and Canadian formats
  • International fire incidents are NOT included
  • Service may not be available in all countries

If you access the Services from outside the United States: (a) You do so at your own risk; (b) You are responsible for compliance with local laws; (c) We make no representation that Services are appropriate or available for use in your jurisdiction; (d) All disputes are governed by California law (Section 18). We reserve the right to restrict access from certain countries or regions at our discretion.

3. Modification of this Agreement

We may modify this Agreement at any time. Changes become effective on the date indicated. We will provide notice via the Services or email. Continued use after the effective date constitutes acceptance.

4. License; Ownership

4.1 License

Subject to this Agreement and your timely payment of fees, Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services and Company Leads solely for your internal business purposes.

4.2 Restrictions

Except as expressly permitted, you shall not: copy, modify, adapt, translate, sublicense, rent, lease, sell, resell, assign, distribute, reverse engineer, scrape, or export the Software or Company Leads; build a competing product or service; or circumvent technical or tier-based controls.

4.3 Ownership

Company and its licensors retain all rights, title, and interest in and to the Services, Software, and Company Leads. No rights are granted except as set forth herein.

5. Services, Tiers, Delivery Timing & No Exclusivity

5.1 Tiers & Timing (Target, Not Guarantee)

Plans may include different delivery speeds for incident data (e.g., Basic: ~24-hour delay; Pro: ~6-hour delay; Premium: real-time target 30–60 minutes). All delivery times are targets, not warranties. Actual timing varies by data availability, jurisdiction, network latency, and source constraints.

5.2 No Exclusivity or Uniqueness

Company does not guarantee exclusive access to any lead, incident, or data. The same or similar information may be available from public sources, third parties, or other subscribers across industries (e.g., contractors, investors, adjusters, attorneys).

5.3 Tier Integrity

You must not access data outside your tier or circumvent timing or region limits. Downgrades may delay access to new data.

5.4 Tier-Specific Features & Limits

Subscription tiers provide different feature access and limits as of the effective date:

BASIC TIER ($297/year)

  • 300 skip-trace credits per billing cycle
  • 24-hour fire incident data history
  • NO damage estimates
  • 2 custom alert regions maximum
  • Email alerts only (no instant notifications)
  • Litigator scrubbing included

PRO TIER ($697/year)

  • 700 skip-trace credits per billing cycle
  • 7 days fire incident data history
  • Low & Medium damage estimates ONLY (High damage excluded)
  • 5 custom alert regions maximum
  • Email alerts only (no instant notifications)
  • Litigator scrubbing included

PREMIUM TIER ($1,497/year)

  • 1,500 skip-trace credits per billing cycle
  • 35 days fire incident data history
  • ALL damage estimates (Low, Medium, High) - EXCLUSIVE ACCESS
  • 10 custom alert regions maximum
  • Instant email alerts for new fires
  • Litigator scrubbing included

Features, limits, and pricing are subject to change per Section 10.8. We reserve the right to modify tier entitlements on 30 days' notice.

6. Prohibited Uses

You agree not to use the Services, Software, or Company Leads for:

  • Harassment, threats, stalking, or intimidation (including of fire victims or property owners).
  • Discrimination in violation of the Fair Housing Act, Equal Credit Opportunity Act, or analogous laws.
  • Fraudulent, deceptive, or illegal practices.
  • Sale, resale, sublicensing, or redistribution of Company Leads to third parties without written consent.
  • Systematic scraping, bulk downloading beyond your plan, or reverse engineering.
  • Creating a competing database, lead product, or service.
  • Automated high-frequency contact without necessary consent (see Section 7).
  • Contacting individuals who have requested no further contact.
  • Circumventing tier, API, or rate limits; sharing credentials beyond authorized users.
  • Any use violating applicable law (communications, telemarketing, privacy, consumer protection, defamation, unfair competition).

Enforcement: We may suspend or terminate access immediately (with or without notice) for Prohibited Uses and pursue legal or equitable remedies. No refunds will be issued.

7. TCPA, Telemarketing, Email & Messaging Compliance (Highest Priority)

7.1 Subscriber Compliance

You shall strictly comply with all federal, state, and local communications laws and rules, including without limitation:

  • Telephone Consumer Protection Act (TCPA)
  • Telemarketing Sales Rule (TSR)
  • State Do-Not-Call (DNC) laws and the National DNC Registry
  • CAN-SPAM Act and state anti-spam laws
  • Any similar or successor rules (collectively, "Communications Laws")

7.2 Consent, DNC, and Contact Times

You agree to:

  • Obtain express written consent before using any autodialer, predictive dialer, prerecorded message, ringless voicemail, or SMS/MMS text to any number as required by law.
  • Maintain and honor your internal DNC list.
  • Respect the National and State DNC registries.
  • Cease contact upon request from any individual.
  • Not contact individuals outside 8:00 a.m.–9:00 p.m. local time of the recipient or stricter applicable windows.
  • Not use misleading caller ID or deceptive content.

7.2.5 Do-Not-Call Registry Scrubbing (CRITICAL)

IMPORTANT: The Services DO NOT automatically scrub phone numbers against the National Do-Not-Call Registry or state DNC registries.

YOU MUST:

  • Subscribe to and scrub phone numbers via www.telemarketing.donotcall.gov
  • Check state-specific DNC registries where applicable
  • Maintain your own internal DNC suppression list
  • Re-scrub numbers every 31 days as required by TSR

The "litigator scrubbing" feature (Section 7.2.6) identifies known TCPA litigators but DOES NOT replace DNC registry compliance. Calling numbers on DNC registries may result in fines up to $51,744 per violation under the Telemarketing Sales Rule.

7.2.6 Litigator Scrubbing Disclosure

We provide automated litigator scrubbing to flag known serial TCPA plaintiffs and litigious phone numbers. However:

  • Litigator lists are not exhaustive and may be outdated
  • New litigators may not be identified immediately
  • Scrubbing does NOT replace DNC registry compliance
  • Scrubbing does NOT eliminate TCPA risk
  • You remain solely responsible for all communications compliance
  • We make no warranty that scrubbed data is accurate or complete

Litigator scrubbing is a supplemental risk mitigation tool, not a compliance guarantee.

7.3 Liability Shift; Indemnity

TCPA violations can result in $500–$1,500 per call/text (or more where allowed). You assume all liability for your communications and agree to indemnify, defend, and hold harmless Company, its officers, directors, employees, and agents from any claims, penalties, or damages arising from your communications and noncompliance (see Section 15).

7.4 TCPA One-to-One Consent Rule (Effective January 27, 2025)

CRITICAL: New FCC One-to-One Consent Requirements

Effective January 27, 2025, the FCC's TCPA One-to-One Consent Rule requires that you obtain **Prior Express Written Consent (PEWC)** from each individual consumer on a one-to-one basis before making robocalls or sending robotexts.

YOU MUST:

  • Obtain consent directly from each property owner or contact before calling/texting
  • Consent must be specific to YOUR business (not generic lead generator consent)
  • Consent must be topical and contextual (related to fire damage restoration, insurance adjustment, or your specific service)
  • Maintain detailed records of consent for each contact (date, method, scope)
  • Cannot rely on a single consent obtained through a third-party lead generator or comparison site
  • Cannot make pre-recorded calls or send automated texts without one-to-one consent from the specific individual

FirstLeads Role:

FirstLeads provides fire incident data and skip trace contact information as a **data service only**. We do NOT obtain consent on your behalf. You are solely responsible for obtaining proper TCPA consent from each individual before making any calls or sending any text messages. Failure to comply may result in penalties up to $1,500 per violation.

Example of Non-Compliance: Using skip trace phone numbers to make cold calls or send unsolicited texts without first obtaining one-to-one consent from the property owner is a violation of the TCPA One-to-One Consent Rule.

7.5 No Compliance Guarantee

Company does not certify or warrant that your contact methods or messages are compliant. You are solely responsible for compliance.

8. Data Privacy, PII Handling & Security

8.1 Subscriber Role; Laws

Company Leads may contain PII (e.g., names, addresses, phone numbers, property details). You act as an independent data controller (or equivalent under applicable law) for PII you receive and must comply with all data protection laws (e.g., CCPA/CPRA, state privacy laws, and if applicable GDPR).

8.2 Subscriber Obligations

You shall:

  • Implement reasonable technical and organizational security to protect PII; limit access to authorized personnel.
  • Use PII only for legitimate business purposes consistent with this Agreement (e.g., restoration, insurance adjustment, real estate investment, or legal services).
  • Retain PII only as necessary and securely delete or anonymize when no longer needed or upon lawful request.
  • Not share login credentials or allow unauthorized access; create individual logins for team users where available.
  • Promptly notify Company of any security incident involving PII accessed via the Services.
  • Honor consumer privacy rights where applicable (e.g., deletion, access).

8.3 Third-Party Data Sources & Limitations

Company aggregates data from the following third-party sources:

  • Public safety data sources: Fire incident dispatch data from 1,182+ fire departments
  • Third-party data services: Property owner skip trace lookups
  • Email service providers: Email notification delivery
  • Public Records: Government databases and public information

IMPORTANT LIMITATIONS:

  • We do not control, verify, or guarantee the accuracy of third-party data
  • Third-party providers have their own terms, privacy policies, and limitations
  • Data may contain errors, omissions, delays, or be outdated
  • Property owner information from skip trace may be incomplete or incorrect
  • Fire incident data depends on agency reporting and may exclude incidents
  • You agree to independently verify all data before relying on it
  • We disclaim all liability for third-party data errors or unavailability
  • Third-party service outages may interrupt our Services without liability

Company may disclose Subscriber information as required by law, subpoena, or court order.

8.4 Privacy Policy; DPA

The Privacy Policy (linked on the site) is incorporated herein. If GDPR or similar regimes apply, the parties will execute a Data Processing Addendum as needed.

8.5 Skip Trace Data Compliance

Skip trace data is provided "as is" from third-party data services and may contain:

  • Outdated contact information (disconnected numbers, old addresses)
  • Incomplete records (missing phone/email)
  • Numbers on Do-Not-Call (DNC) registries
  • Wireless numbers requiring TCPA consent

YOU ARE SOLELY RESPONSIBLE FOR:

  • Verifying contact information before use
  • Scrubbing against DNC registries (we provide litigator scrubbing, not DNC)
  • Obtaining proper consent under TCPA before calling/texting
  • Complying with all telemarketing and privacy laws

We do not guarantee skip trace data is current, accurate, or legally compliant for your intended use.

9. Account Security; Rate Limits; Unauthorized Access

  • Use strong, unique passwords and (if available) two-factor authentication.
  • Do not share credentials outside Authorized Users. You are responsible for all use under your account.
  • Company may throttle, audit, or suspend for excessive usage, scraping, suspicious activity, or export patterns beyond plan limits.
  • You are liable for losses arising from your failure to secure credentials.

10. Payment Terms; Refunds; Cancellations; Credits & Overage

10.1 Recurring Billing; Authorization

Plans are billed in advance on a recurring basis each Billing Cycle via our payment processors. By subscribing, you authorize recurring charges to your payment method until cancellation.

10.2 No Refunds; Tier Changes

Except where required by law, all fees are non-refundable. Specifically:

  • No refunds for partial Billing Cycles or unused time
  • No refunds for unused skip-trace Credits (they expire at cycle end)
  • No refunds when downgrading tiers mid-cycle

TIER CHANGES:

  • Upgrades: You will be charged the prorated difference immediately; new tier features activate immediately; subscription renews at new tier price
  • Downgrades: Downgrade takes effect at END of current Billing Cycle; you retain current tier access until then; NO refunds for the price difference
  • Unused Credits: Do NOT transfer when downgrading; Credits reset to new tier allocation at next renewal

Example:

If you downgrade from Premium ($1,497/yr) to Basic ($297/yr) on day 30 of your annual cycle, you will NOT receive a $1,200 refund. Downgrade takes effect at next renewal date.

10.3 Free Trials (If Offered)

Trials auto-convert to paid subscriptions unless canceled before the trial ends. Canceling during trial ends access immediately; no refunds.

10.4 Cancellation by Subscriber

You may cancel at any time via the Dashboard or by emailing info@firstleads.ai. Cancellation is effective at the end of the current Billing Cycle; access continues until then. No prorated refunds.

10.5 Failed Payments

Failed payments may result in immediate suspension. Accounts may be terminated after 10 days of non-payment. You remain liable for amounts due and collection costs.

10.6 Billing Disputes

Disputes must be submitted to info@firstleads.ai within 30 days of the charge, with transaction details. We will respond within 10 business days. Pay undisputed amounts while a dispute is pending.

10.7 Credits & Overage (Skip-Trace)

  • Credits allocate per Billing Cycle and do not roll over. Unused Credits expire at cycle end.
  • When Credits are exhausted, additional skip-traces may incur overage fees at then-current rates.
  • Auto Top-Up: You may opt-in for automatic packs of extra Credits billed via our payment processors when your balance falls below a threshold.
  • No refunds for unused or partially used Credits or top-ups.

10.8 Price Changes

We may change prices on 30 days' notice. New pricing applies at your next renewal; you may cancel before it takes effect.

10.9 California Automatic Renewal Law (ARL) Compliance

IMPORTANT: California Automatic Renewal Law Disclosures (Effective July 1, 2025)

Automatic Renewal Terms:

  • Your subscription will automatically renew at the end of each billing cycle (annually) until you cancel
  • Renewal Period: One (1) year from the date of renewal
  • Renewal Price: Basic ($297/year), Pro ($697/year), Premium ($1,497/year) - subject to change per Section 10.8
  • Cancellation: You may cancel at any time by visiting Settings > Membership > Cancel Subscription in your account dashboard, or by emailing info@firstleads.ai
  • Price Change Notice: You will receive 7-30 days advance notice via email before any price increase takes effect

Free-to-Paid Conversions:

If you sign up for a free trial (if offered), your trial will automatically convert to a paid subscription at the end of the trial period unless you cancel before the trial ends. You will be charged the full subscription price immediately upon conversion. You must cancel during the trial period to avoid charges.

Easy Cancellation:

You can cancel your subscription using the same method you used to sign up (online account portal). We provide a streamlined cancellation process that does not require phone calls or emails unless you prefer that method. Cancellation takes effect at the end of your current billing cycle.

Consent Record Retention:

We maintain records of your consent to automatic renewal for at least three (3) years, or one (1) year after your subscription ends, whichever is longer, in compliance with California law.

11. Service Availability, Data Quality & Disclaimers

11.1 Service Level Agreement (SLA)

We target 99.5% uptime for the Services, measured monthly, excluding:

  • Scheduled maintenance windows (announced 48 hours in advance when possible)
  • Force majeure events (Section 11.2)
  • Third-party service outages (fire incident data providers, data services, email providers, payment processors, hosting providers)
  • Internet or network infrastructure issues beyond our control
  • Issues caused by your equipment, software, or internet connection

No Guarantee: We use commercially reasonable efforts but do not guarantee 100% uptime, availability, response time, minimum lead counts, geographic coverage, or support timelines. Uptime targets are goals, not warranties. No service credits or refunds are provided for downtime.

11.2 Force Majeure

Neither party shall be liable for any failure or delay in performance due to events beyond their reasonable control, including but not limited to:

  • Acts of God: Earthquakes, floods, fires, hurricanes, tornadoes, severe weather
  • Catastrophic Events: Pandemics, epidemics, public health emergencies
  • Cyberattacks: DDoS attacks, ransomware, data breaches, security incidents
  • Government Actions: Laws, regulations, orders, embargoes, sanctions
  • War & Terrorism: War, invasion, terrorism, civil unrest, riots
  • Infrastructure Failures: Internet outages, power failures, telecommunications disruptions
  • Third-Party Failures: Failures of hosting providers, data centers, cloud services, APIs

Upon occurrence of a force majeure event, the affected party shall: (a) Promptly notify the other party; (b) Use reasonable efforts to mitigate impact; (c) Resume performance as soon as reasonably possible. If a force majeure event continues for more than 30 days, either party may terminate this Agreement without liability.

11.3 Data Limitations

  • Not all incidents are captured; public sources vary by jurisdiction
  • Data may be delayed, incomplete, duplicated, or incorrect
  • Some incidents are false alarms or not restoration-relevant
  • Phone numbers may be disconnected or on DNC lists

11.4 AS IS / AS AVAILABLE

The Services and Company Leads are provided "as is" and "as available," without warranties of any kind (express or implied), including merchantability, fitness for a particular purpose, title, accuracy, non-infringement.

No Credits/Remedies: We do not provide refunds or credits for inaccurate, outdated, low-volume, duplicate, or non-converting leads, service downtime, or changes in public data availability.

11.5 AI-Powered Damage Estimates Disclaimer

IMPORTANT: The Services include algorithmic damage estimates ("Damage Estimates") generated by machine learning models analyzing fire incident response data.

Training Data & Methodology:

Our damage estimation algorithm is trained on:

  • Emergency unit response data (enroute, on-scene, cleared times)
  • Incident type classifications (structure, residential, commercial fires)
  • Response time metrics from 1,182+ fire departments
  • Historical fire incident outcomes

Algorithm Decision Factors:

  • Response time: Minutes from dispatch to resolution
  • Unit deployment: Number of emergency units deployed
  • Incident type: Structure, residential, commercial classification
  • Geographic factors: Location and building density

Classification Logic: HIGH damage: Response time > 45min OR Units > 7 | MEDIUM damage: Response time > 15min OR Units > 3 | LOW damage: Response time ≤ 15min AND Units ≤ 3

Accuracy & Limitations:

  • Damage Estimates are PREDICTIONS, not appraisals, assessments, or guarantees
  • Actual property damage may differ significantly from estimates
  • Estimates are for informational screening purposes only
  • Algorithm updated periodically without notice
  • Independent validation pending (compliance with FTC AI transparency requirements)

You acknowledge and agree:

  • You must conduct independent due diligence and inspections
  • We make no warranty as to accuracy, reliability, or completeness
  • Estimates should not be relied upon for insurance claims, lending decisions, or property valuations without professional verification
  • Methodology and accuracy rates are subject to change without notice
  • Damage Estimates are only provided for RESOLVED fire incidents (not active fires)

No Liability: We are not liable for any decisions, losses, or damages resulting from reliance on Damage Estimates. Always verify property damage independently before making business decisions.

12. Beta Features; Feedback License

12.1 Beta or Preview

We may offer beta, trial, or preview features ("Beta Features"). Beta Features are experimental, may change, and are provided as is without warranties. We may discontinue Beta Features at any time.

12.2 Feedback

If you provide ideas, suggestions, or feedback, you grant Company a perpetual, worldwide, irrevocable, royalty-free license to use and commercialize such feedback without restriction or attribution.

13. Third-Party Services

The Services may integrate with third-party tools, data providers, or processors (e.g., payment processors, SMS/email gateways). Those services are governed by their own terms and privacy policies. Company is not liable for third-party actions or outages.

14. Term; Suspension; Termination

This Agreement begins upon your first use and continues until terminated. We may suspend or terminate immediately for Prohibited Uses, non-payment, suspected misuse, or legal risk. You may terminate by canceling as described in Section 10.4. Sections that by nature should survive (e.g., 6–9, 10.2, 11–19) survive termination.

15. Indemnification

You shall indemnify, defend, and hold harmless Company and its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services or Company Leads; (b) your violation of this Agreement; (c) your violation of Communications Laws (TCPA/TSR/etc.), privacy/data laws, or other applicable laws; (d) your customer communications or marketing practices; (e) any PII security incident within your control.

16. Limitation of Liability

To the maximum extent permitted by law:

  • Indirect Damages: Company is not liable for any indirect, incidental, special, consequential, exemplary, punitive, or lost profit damages, even if advised of the possibility.
  • Cap: Company's aggregate liability arising from or relating to the Services shall not exceed the fees paid by you to Company in the twelve (12) months preceding the claim.

These limits apply to the fullest extent permitted by law and form an essential basis of the bargain.

17. Dispute Resolution: Arbitration & Class Action Waiver

17.1 Agreement to Arbitrate

Except as provided below, any dispute arising out of or relating to this Agreement or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

17.2 Venue; Exceptions

Arbitration will occur in San Francisco County, California, or in your county if AAA rules require. Either party may bring qualifying claims in small claims court. Actions for injunctive relief for misuse of data, confidentiality breaches, or IP infringement may be brought in court.

17.3 Class Action Waiver

All claims must be brought individually. No class, collective, or representative actions or arbitrations are permitted.

17.4 Opt-Out

You may opt out of arbitration by emailing info@firstleads.ai within 30 days of account creation with subject line "Arbitration Opt-Out," and your name, account email, and a statement that you opt out. If you opt out, venue and jurisdiction shall be as in Section 18.

17.5 Fees; Award

Each party bears its own attorneys' fees unless the arbitrator awards otherwise if permitted by law. The arbitrator's award is final and may be entered in any court of competent jurisdiction.

18. Governing Law; Venue (If Arbitration Unavailable)

This Agreement is governed by the laws of the State of California, without regard to conflicts rules. If arbitration is found unenforceable, the exclusive venue for litigation is the state or federal courts in San Francisco County, California, and the parties consent to personal jurisdiction there.

19. Export Control & International Use

You must comply with all applicable export control and sanctions laws. You shall not use or permit the Services to be used in or by prohibited jurisdictions or denied parties.

20. Notices

To Company:

First Leads Generation Inc.

ATTN: Legal Department

166 Geary St, STE 1500

San Francisco, CA 94108

Email: info@firstleads.ai

To Subscriber: to the email address on file. You must keep your contact information current.

21. Entire Agreement; Assignment; Waiver; Severability

  • Entire Agreement: This Agreement, the Privacy Policy, and any duly executed addenda (e.g., DPA) constitute the entire agreement and supersede all prior or contemporaneous agreements.
  • Assignment: You may not assign this Agreement without our prior written consent. We may assign to an affiliate or successor.
  • No Waiver: Failure to enforce any provision is not a waiver. Any waiver must be in writing.
  • Severability: If any provision is unenforceable, it shall be modified to the minimum extent necessary; the remainder remains in effect.

22. Industry-Specific Compliance & Anti-Discrimination

If you use the Services for real estate, housing, lending, or credit-related activities, you agree to comply with applicable Fair Housing, Equal Credit Opportunity, UDAP/UDAAP, and related anti-discrimination laws. You will not use the data in a discriminatory or unlawful manner.

23. No Professional Advice

The Services and Company Leads are informational only and do not constitute legal, financial, or professional advice. You are solely responsible for your decisions and compliance.

24. Accessibility Statement

FirstLeads is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

24.1 Conformance Goal

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and improve usability for all users.

24.2 Measures to Support Accessibility

  • Include accessibility as part of our internal policies and design process
  • Provide continual accessibility training for our staff
  • Employ formal accessibility quality assurance methods
  • Use semantic HTML markup to enhance screen reader compatibility
  • Ensure keyboard navigation throughout the Services
  • Maintain sufficient color contrast ratios for readability

24.3 Feedback & Contact

We welcome your feedback on the accessibility of FirstLeads. If you encounter accessibility barriers or have suggestions for improvement:

  • Email: accessibility@firstleads.ai
  • Subject Line: "Accessibility Issue - [Brief Description]"
  • Response Time: We aim to respond within 5 business days

24.4 Remediation Timeline

When accessibility issues are reported, we prioritize remediation as follows:

  • Critical Issues: Preventing core functionality - remediated within 7 business days
  • High Priority: Significantly impacting user experience - remediated within 30 days
  • Medium Priority: Minor usability issues - remediated within 90 days

24.5 Alternative Access Methods

If you require information from the Services in an alternative format (such as accessible PDFs, large print, or audio), please contact accessibility@firstleads.ai. We will work with you to provide the information in a format that meets your needs.

24.6 Third-Party Content

Some content on the Services may be provided by third parties (e.g., maps from mapping services). We strive to ensure third-party content is accessible but cannot guarantee accessibility of all third-party services. If you encounter accessibility issues with third-party content, please notify us.

24.7 Ongoing Efforts

Accessibility is an ongoing effort. We regularly review and update the Services to improve accessibility and remain compliant with evolving standards and regulations, including the Americans with Disabilities Act (ADA).

25. Contact; Support

For questions about these Terms, billing, or compliance, contact info@firstleads.ai.